![]() Please click " Accept as Solution" if you feel my post solved your issue, it will help others find the solution. If the solution provided worked for you, please mark accepted solution for this post. Refer this article to know more information about using HP support assistant. Refer this article to know how to restore drivers using HP recovery manager.Īlso, update the drivers on your PC using the HP support assistant. If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager. Next to 'Loudness Equalization' take out the check mark in the box. Is the loudness equalization off? If not, please: If the issue still persists try the steps recommended below. If using a sound bar, try using a different speaker to isolate the problem. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio. Install latest Realtek High Definition Audio driver - required for the 3.5. You should see a confirmation window with High Definition Audio Device displayed. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.Īt the Update Driver Warning window, click Yes. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6. Lil icon was in the task bar for a brief moment, pulled it up. You should see a window that says Select the device driver you want to install for this hardware. Realtek HD Audio that sounds like it controls this unless im missing something. Select Let me pick from a list of device drivers on my computer. Select Browse my computer for driver software. Right-click and select Update Driver Software. (NOTE: At this point, you won’t be able to play any music files.) The downward arrow displays on this driver, indicating it is disabled. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?). In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. ![]() Go to Windows Device Manager > Sound, video and game controllers section. Audio service is either not running or responding. I understand you have audio issues with your laptop.ĭid you make any software or hardware changes on your PC?Īs you mentioned the volume on your laptop stays at 0%. There is a conflict between installed Microsoft and Realtek audio drivers. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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